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CONTACT US

 
Shipping
Returns
 

We currently offer shipping to the UK and the European Union.

 

For other destinations, please contact us.

Conditions of International shipping to other destinations

Some nations have placed restrictions on the importation of electronic cigarette products. At your request, we will ship anywhere; however we cannot take responsibility for packages seized by customs. We abide by the laws of the countries where we physically operate, but it is your responsibility to know the laws in your home country.

Unfortunately we are unable to assume responsibility if this package is unable to be delivered in your country. In the event the package is seized or destroyed we will be unable to issue a refund. It is for this reason we urge you to contact customs and request to have the package returned to sender. Once we receive and process the returned package we will contact you regarding issuing a refund minus the cost of shipping.

Unused items can be return within 30 days. Items must be returned in NEW (unused, untested, and re-sellable) condition, in the manufacturer's original sealed packaging, For your protection, items must be returned using a trackable post service, insured for the full value and safely wrapped to prevent shipping damage.

Replacements

 

In the rare event that you have an issue with an item, please contact us to see if it can be resolved. If the item is assessed as faulty or damaged, we will send a replacement item or part free of charge.

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ABOUT US

We ship to the UK and EU. For other destinations please contact us.

We will only be selling products we've tried ourselves, rate highly and wish to share with a like-minded community. We want to provide a 100% satisfied customer service. If you have any issues please contact us and we will do our best to resolve them.

BUYERS MUST BE 18+

We have an effective age verification process as described in the Business Companion guide for online age verification checks and will not sell to persons under 18 years old. If the process fails to confirm your age, further confirmation will be requested.

© 2020 Wiser Productions Ltd trading as VapeWiser.co.uk

London, England. Company no: 04739609

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